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Jon Lovell ARCHIVE

Tag Archive for: Jon Lovell

Sophie B&W

Sophie Carruth joins Hillbreak from LaSalle

January 10, 2022/in News/by Timia Berthomé

Hillbreak is delighted to confirm that Sophie Carruth, formerly European Head of Sustainability at LaSalle, has joined its team to concentrate on the delivery of ESG training and education services to its clients globally.

Sophie B&W

Her arrival follows the recent appointments of veteran ESG data standards and reporting specialist, Matthew Tippett, and former Magic Circle lawyer, Jessica Moore as governance and regulatory specialist.

Carruth was responsible for driving ESG into the heart of LaSalle’s real estate investment activities in Europe. She developed and oversaw the delivery of LaSalle’s European Sustainability Strategy, focusing on the four pillars of climate change, responsible consumption, rewilding and social value. She was responsible for driving the creation of LaSalle’s first Net Zero Carbon Pathway, which embeds the management of ESG at each stage of the asset lifecycle.

Carruth was the longest-serving member of LaSalle’s Global Sustainability Committee and led the delivery of ESG education across the business, which included a collaboration with Hillbreak to provide ESG Training to its European leadership team in 2020.

Until leaving LaSalle, Carruth was a board director at the Better Buildings Partnership and chaired its ESG Training Steering Group, which oversaw the appointment and supervision of Hillbreak to deliver the ground-breaking BBP ESG Training for Real Estate Professionals. She was also a Steering group member for the IPF research project: ESG Benchmarking in Real Estate, and was a Member of INREV Sustainability Committee from 2014–2016. She continues as a Member of the Women in Sustainability Network.

Carruth comes from an asset management background at LaSalle and is a Member of the Royal Institution of Chartered Surveyors. She completed her Masters in Real Estate Management at London South Bank University and before that gained a BA (Hons) in French and Italian at Bristol University.

With demand for Hillbreak’s industry-leading ESG training and education growing in all of the major global markets, Carruth will focus exclusively on developing and delivering learning support to clients that are seeking to enhance both the knowledge and the practical skills needed to address investment and corporate imperatives in this rapidly developing area. She will play an instrumental role in further developing and delivering the hugely successful BBP ESG Training course, as well as bespoke learning programmes for individual client organisations.

Commenting on her arrival, Jon Lovell, Co-Founding Director of Hillbreak, said:

“We’re delighted to welcome Sophie to Hillbreak. She’s so well regarded amongst her peers for the impact she’s had over many years in the real estate industry and I know our clients will benefit greatly from her deep and extensive experience. She’s a natural leader and teacher; her instinct for mentoring others on their own ESG journeys is something that’s really stood out to me over the years that we’ve known each other. She’s a perfect fit for our expanding training business.”

Miles Keeping, also Co-Founding Director, added:

“As we head into 2022 – another pivotal year for our own business and the industry more widely – there’s no-one we’d rather be working with to further our ESG training and education services. We know from the feedback we’ve already had from clients with whom Sophie will be working that she’ll be an absolute hit with them and we feel really privileged to be working with her.”

Carruth said:

“I’m excited to join the Hillbreak team to deliver much needed ESG training to the real estate sector. There is a huge need to upskill property professionals so it’s great to be part of the solution and help as many people as possible from all aspects of the industry to integrate a better understanding of sustainability into their working practices.”

https://www.hillbreak.com/wp-content/uploads/2022/01/sophie-bw.png 1586 1052 Timia Berthomé https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Timia Berthomé2022-01-10 08:14:042022-05-05 22:48:45Sophie Carruth joins Hillbreak from LaSalle
Hillbreak Leadership Role

Hillbreak Appoints Tippett & Moore

September 15, 2021/in News/by Craig Clark

Hillbreak has strengthened its team with the appointment of veteran ESG data standards and reporting specialist, Matthew Tippett, and former Magic Circle lawyer, Jessica Moore.

Matthew TippettTippett joins forces with the firm having spent twenty years at Upstream and JLL, where he latterly became National Director responsible for sustainability performance measurement, data management, benchmarking, quality assurance, corporate disclosure & reporting and net zero transition pathways.

During his career to date, he has been instrumental in defining several real estate industry standards for measurement and reporting of non-financial data, including the GRI Construction and Real Estate Sector Supplement, the EPRA Best Practice Recommendations for Sustainability Reporting (sBPR) and the Global Real Estate Sustainability Benchmark (GRESB) assessment.

Jessica Moore (B&W)Moore spent seven years as a lawyer, mostly at Magic Circle firm Freshfields. She specialised in financial crime such as fraud, money laundering, corruption and regulatory disputes, advising governments, financial institutions and corporates, in the UK and abroad. She has since complemented her legal background with several years of applied conservation work at the Royal Botanic Gardens at Kew, including developing in-depth knowledge of the complexities of carbon offsetting and nature-based solutions. 

The arrival of Tippett and Moore adds further gravitas to Hillbreak’s role as a critical friend and training partner on ESG matters to many of the world’s preeminent asset managers and investors. 

Tippett is expected to play a pivotal role in guiding clients as they plan and execute their transparency obligations, including navigating the complex landscape of reporting standards and the plethora of related ESG data management solutions.

Moore is advising global asset managers and premium listed entities on a range of strategic matters, whilst also supporting investors’ stewardship and engagement activities with third party asset managers.

Commenting on their appointments, Jon Lovell, Hillbreak co-founder, said:

“Miles and I are so pleased to welcome Matthew and Jess to the Hillbreak family. Matthew is someone we’ve known and admired for nearly two decades; clients and peers alike have the utmost respect for his integrity and the outstanding contribution he’s made to the advancement of ESG within the real estate industry. Jess brings exceptional rigour and thoughtfulness on matters of corporate governance, particularly in the context of the rapidly evolving global landscape of financial regulation affecting both public and private markets.”

Miles Keeping added:

“We’re delighted by the reaction we’ve already had from clients to the arrival of Matthew and Jess. Their immediately positive feedback has validated our view that they bring best-in-class capabilities to the firm which further enhances our distinctive offering as a completely independent, strategic advisor to the senior leadership teams of acclaimed clients.”

Tippett, who started working with Hillbreak this week, said:

“Joining Hillbreak is brilliant on many fronts: for me — I’m going to learn so much from the diverse and deep expertise of the team. For the team and its clients — I am extremely excited and enthused to contribute and combine my measurement and reporting knowledge with all of Hillbreak’s leading capabilities so as to help organisations accelerate their journeys to deeper and truer sustainability.”

Moore, a recent joiner, commented:

“I am hugely privileged to join the exceptional Hillbreak team at this critical and dynamic moment for ESG and climate finance.  It’s exciting to be working with colleagues of such standout quality and depth of expertise.  And I feel completely uplifted to be in harness alongside ambitious clients whose leadership is driving globally-significant change and shifting the entire market baseline in the process.”

https://www.hillbreak.com/wp-content/uploads/2020/02/hillbreak-leadership-role.jpg 723 1200 Craig Clark https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Craig Clark2021-09-15 18:02:082021-09-16 12:19:51Hillbreak Appoints Tippett & Moore
Aberdeen Climate Positive

Aberdeen: Vision for a climate-positive city at the heart of the global energy transition

May 6, 2020/in News/by Jon Lovell

Aberdeen is widely regarded as the energy capital of Europe. It boasts the highest concentration of energy supply chain companies in the world, including around 75% of the global sub-sea engineering capability, and is home to half of Scotland’s energy sector jobs.

Aberdeen City Council has today approved a bold vision and strategic plan for the city to leverage that expertise, as well as its unique geographical, institutional and technology strengths, to become an exemplar in tackling the climate crisis.

The vision is for Aberdeen to become a climate positive city, at the same time helping to lead the world in the urgent shift to a net zero future by leveraging its unique assets and capabilities to support the global energy transition.

Prepared with the support of Hillbreak and Creative Concern, the prospectus is an ambitious and compelling response to the climate and energy transition imperatives. It positions Aberdeen as the primary destination for focused UK and international investment in alternative energy solutions and markets, particularly hydrogen, offshore wind and carbon capture and storage.

The prospectus calls for the city’s climate positive ambitions to be recognised, promoted and invested in as a national infrastructure and inclusive economic development priority. It advocates a decisive local partnership approach, underpinned by commitment from the UK and Scottish Governments, to unlock the unique potential of Aberdeen in contributing towards national net zero carbon and just transition goals, whilst also sharing its unrivalled depth of expertise with international partners to drive the global energy transition.

As well as spearheading the transition of global the energy sector, the prospectus also confirms Aberdeen’s aim to be a climate positive city as soon as possible. This means that greenhouse gas emissions related to the operation and continued development of the city – across all sectors – are verified as reaching beyond net zero, taking account of the emissions saved beyond the boundaries of the city through the export of zero carbon energy supplies, such as green hydrogen. Calculating a robust pathway to below zero emissions, aligned with an appropriate science-based methodology, is highlighted as an immediate priority.

The vision ­– and the framework of leadership and governance actions which underpin it ­– is as timely as it is ambitious. The coronavirus crisis has had a huge impact on people’s lives and on the economy. For Aberdeen and wider city region, it has had a particularly dramatic effect. The recent and profound fall in oil prices underlines the importance of showcasing the strengths of the whole city region economy, and in particular Aberdeen’s place in the vanguard of a future renewables revolution. Meanwhile, the concentration of climate-altering greenhouse gases in our atmosphere continues to break records. Ushering in a just energy transition is more critical now than it was even just a few months ago.

Aberdeen’s vision to become a climate positive city at the heart of the global energy transition is therefore pivotal to its prospects for realising a resilient recovery following the pandemic, as well as those of Scotland and the wider UK.

Jon Lovell, co-founder of Hillbreak and lead author of the prospectus, said: “the idea that we have a collective future in which we all have a stake and a part to play is uniquely resonant at this moment in time. Just as profound action on climate change requires political leadership, economic resolve, and individual action and agency, the notion that we are all in this together has added poignancy as we also respond to the enormous threats of the coronavirus crisis.

“There’s no question that the success of national efforts to transform to a net zero carbon economy, as part of a resilient recovery from the impacts of COVID-19, will be contingent on what happens in Aberdeen. Whilst working with the City Council and its partners in the public, private and academic sectors, I was struck by the strength and unity of opinion, not only about Aberdeen’s potential role in a national and international context, but of the vital importance of everyone working together towards a common vision and goal.”

That sentiment was echoed by Aberdeen City Council Co-Leader Jenny Laing. Commenting on the launch of the plan, she said: “Green recovery will be a big part of how the Aberdeen economy responds to Covid-19 and the Net Zero Vision already builds on the plans we have in the Local Outcome Improvement Plan.

“Aberdeen is a world-leader in energy technologies providing a major economic stream locally and nationally while already embracing the global energy transition. We have an enviable track record of leading on deploying climate friendly actions including the EOWDC and H2 Aberdeen, and now in working collectively on leading the transition to net zero activities.

“This provides an opportunity for the city to become an exemplar in the energy transition towards net zero and lead the way in how to change in a dynamic and thoughtful way. It also aligns to the work of World Energy Cities Partnership and its work around climate change.

“We look forward to the future and working with public and private sector partner organisations and companies to achieve net zero together.”

You can read Aberdeen’s vision to be a climate-positive city at the heart of the global energy transition by clicking on the image below.

Aberdeen Energy Transition Vision

https://www.hillbreak.com/wp-content/uploads/2020/05/abzolutely_felixmooneeram_coast2.jpg 1350 900 Jon Lovell https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Jon Lovell2020-05-06 18:00:142021-10-01 09:32:06Aberdeen: Vision for a climate-positive city at the heart of the global energy transition
London Strategic Land

London Strategic Land appoints Lovell to Advisory Board

April 2, 2020/in News/by Timia Berthomé

London Strategic Land, the investment company working to bring more and better housing to London, has appointed Hillbreak co-founder, Jon Lovell, to its Advisory Board. He will bring an independent perspective on ESG trends and priorities, advising on the integration of pertinent factors into fund strategy and the investment process.

Commenting on the appointment, Jon said: “Addressing the acute housing crisis in and around London is one of the most pressing and systemic challenges for the city region and the wider UK economy. It is crucial that all new homes built for the Capital are fit for the future, whilst also meeting the needs of today. I’m therefore delighted to be taking on this role with London Strategic Land, a business with great potential to be part of the solution, and I look forward to helping the team to integrate rigorous attention to relevant environmental and social factors into its investment processes.”

He continued, “Increasingly, institutional and private investors are looking for investment solutions that deliver positive environmental and social outcomes alongside a competitive financial return. With quality, sustainability and accessibility as central guiding principles to the planning, design and delivery of new homes, there’s a significant opportunity for investors to realise these combined objectives.”

Mark Tagliaferri, Chairman of London Strategic Land, said: “We are delighted that Jon has agreed to join our advisory board.  We believe Jon and the team at Hillbreak can assist us in our objective of achieving high social impact on our sites.  The team at LSL strive to create places which are sustainable environmentally and socially.  Jon’s experience will be invaluable in helping us demonstrate, validate and measure these important objectives on our sites and as we develop and grow as a business.”

Lovell joins Robin Hoyles, former Group Land and Planning Director at Crest Nicholson plc, Claire Fielding, Partner at Town Legal LLP, Karen Alcock, Managing Director at Kanda Consulting, and Jennifer Ross, Founding Director of Tibbalds Planning & Urban Design, on the Advisory Board.

Lovell brings a wealth of independent advisory experience to the role. He currently sits on the ESG Committees of Round Hill Capital, BMO Real Estate Partners and the Responsible Property Investment Group of Royal London Asset Management, as well as the Advisory Board of the Urban Land Institute in the UK.

https://www.hillbreak.com/wp-content/uploads/2020/04/dsc03937.jpg 667 1000 Timia Berthomé https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Timia Berthomé2020-04-02 10:18:582020-04-02 10:19:23London Strategic Land appoints Lovell to Advisory Board
Black And White Photo Of Microphone 2293546

Introducing the new Hillbreak Podcast

March 25, 2020/in Insights/by Timia Berthomé

Over recent weeks, Hillbreak has released a mini-series of podcasts focusing on the top ESG topics for the real estate sector in 2020.

The first episode talks about the key trends driving the ESG agenda and then introduces our picks for the three principal topics for real estate organisations to be prepared for this year, in both public and private markets. The following episodes dive into greater detail, discussing each of those themes in turn, invariably highlighting some of the key risks and opportunities to look out for.

You can jump straight to each episode from the list below:

Episode 1: Top 3 Strategic Topics for 2020

Episode 2: Ambition & Leadership on ESG

Episode 3: Better Reporting & Disclosure

Episode 4: Climate Risk & Net Zero

We’ve really enjoyed recording this first Hillbreak Podcast series and we plan to do more soon. We’d love to hear what you think and would be delighted to hear any suggestions for topics you’d like to hear us tackle. And if you’ve got a burning opinion you’d like to air, then why not join us behind the mic on a future episode?

Do get in touch…

https://www.hillbreak.com/wp-content/uploads/2020/03/black-and-white-photo-of-microphone-2293546.jpg 426 640 Timia Berthomé https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Timia Berthomé2020-03-25 20:58:252020-03-25 21:03:35Introducing the new Hillbreak Podcast
Round Hill Capital

Integrity, Innovation, Impact – a new ESG Strategy for Round Hill Capital

April 3, 2019/in News/by Jon Lovell

Integrity, Innovation, Impact – a new ESG Strategy for Round Hill Capital

  • Round Hill Capital launches new ESG Strategy, advised by Hillbreak
  • Underpinned by a refreshed statement of Core Values for the Company
  • Jon Lovell appointed to global ESG Committee to help support continued oversight

Since its foundation in 2002, Round Hill Capital has become a market leader in the real estate accommodation sector – offering a fully integrated investment, development and management approach alongside venture capital for early stage, high growth property technology companies.

Hillbreak was engaged by Round Hill Capital to develop an Environment, Social and Governance (ESG) Strategy to help to underpin its corporate and investment management activities. Working with Round Hill Capital’s Executive Committee and a Company-wide Steering Group, we undertook in depth analysis to identify opportunities for a compelling ESG strategy that aligns with the Company’s pioneering, macro-driven and nimble approach to business.

Extensive internal surveying and dialogue was a key part of our approach, to further engage collaboratively with employees and decision-makers in the process of determining the core areas of focus for the ESG Strategy. We found significant appetite for Round Hill Capital to formalise a comprehensive and proactive approach to responsible property investment that aligns with investor objectives and supports financial returns and which also, notably, embraces key ESG impact themes emerging within the market.

Examination of the Company’s current activity revealed several examples of strong ESG-related business practices, which presented a clear opportunity to build on the existing internal culture to more consistently integrate ESG considerations into the investment process and development and asset management practices.

The resulting ESG Strategy sets out clear ambitions targeting performance and positive change, supported by a refreshed statement of the Company’s Core Values, which clarify Round Hill Capital’s commitments as a Group and its expectations of the conduct of its employees and wider stakeholders. Features of note include:

  • A focus on Round Hill’s core strengths of innovation, flexibility and proactivity – the Strategy highlights positive ESG impact, first mover advantage and stakeholder engagement as key features within its overarching business objectives.
  • Highlighting integrity alongside innovation, ensuring an underpinning of consistent standards and a continual drive to take account of ESG impacts, risks and opportunities in all business activities.
  • A structure for embedding ESG more formally into the real estate investment process. A suite of decision-making tools and best practice resources are currently being developed.
  • Prioritisation of internal capacity building and reporting capability, including systematic internal training, the development of ESG requirements for operating partners, and extension of investor and external reporting to include ESG performance.

The ESG Strategy combines strong foundations with the flexibility for Round Hill to capitalise on its strengths and take a positive, opportunistic and responsible approach to ESG.

Implementation will be led by a newly established ESG Committee, to which Jon Lovell, co-founder of Hillbreak, has been appointed as an independent member.

Commenting on the new ESG Strategy, Lovell said, “Working with Round Hill Capital has been a unique and insightful experience for Hillbreak. The Company’s blend of fast-paced successful growth and investment agility in alternative sectors, together with its core values, has created a really interesting opportunity to present a distinctive approach centred on integrity, innovation and impact. We’re so pleased to have been retained to help support Round Hill Capital with the realisation of its ESG goals.”

Paul Bashir, President and COO, commented, “Our new ESG Strategy is the formal expression of our innovative approach to community, wellbeing, environment and risk.  Round Hill Capital is really enthused by the prospect of working with our investors and other stakeholders to drive positive social and environmental outcomes and change alongside the delivery of investment performance.”

He continued, “Hillbreak has been an excellent partner for us to work with in helping to bring forward our new ESG Strategy. They have been challenging, bold and ambitious, which sits perfectly with how we do things at Round Hill Capital. I’m delighted that Jon will continue to bring insight, ideas and objectivity by serving on our new ESG Committee.”

 

About Hillbreak

Hillbreak provides training and strategic advisory services for organisations seeking purpose and competitive advantage in a changing urban world. Its mission is to expedite the transition to a sustainable policy, business and investment environment by bringing intelligence, challenge and inspiration to its clients and stakeholders.

About Round Hill Capital

Round Hill Capital is a leading global real estate investment, development and asset management firm.  Since inception in 2002, Round Hill Capital has acquired and repositioned for long-term institutional ownership over 110,000 residential units and student housing beds. Round Hill is a responsible landlord of assets offering housing to a range of occupants, from students through to senior citizens.

Round Hill Capital has an established track record of generating high risk-adjusted returns and invests in and asset manages real estate on behalf of some of the world’s leading institutions and private investors.

Further information on Round Hill Capital is available at: www.roundhillcapital.com.

https://www.hillbreak.com/wp-content/uploads/2019/04/facade-828984_1280.jpg 720 1000 Jon Lovell https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Jon Lovell2019-04-03 15:03:282019-04-09 10:46:39Integrity, Innovation, Impact – a new ESG Strategy for Round Hill Capital
Oslo Opera

Perfect Storm for Managing Agents

November 2, 2018/in Insights/by Timia Berthomé

Consultants Howard Morgan & Jon Lovell offer a six-point solution to the problems of the property industry’s managing agents.

Managing agents caught in the ever-increasing whirlwind of client demands and occupier expectations must embrace risk and innovation if they are to survive.

This is the view of two independent experts, operating in complementary spheres of the real estate industry, who are offering them a blueprint for survival.

Jon Lovell, whose Hillbreak business provides strategic advice and training on sustainability and responsible investment, and Howard Morgan, whose RealService consultancy operates in the world of customer experience, believe the role of the traditional managing agent is now in peril.

Lovell and Morgan see a perfect storm of challenges coming from two principal directions:

  • Increasing performance, compliance, cost efficiency and transparency demands from landlords, including on environmental, social, wellbeing and health and safety matters. These are testing managing agents who are going to need stronger leadership, more effective systems and new capabilities to keep ahead of the game
  • Meanwhile, those who occupy the buildings they manage are becoming fickle and savvy customers, expecting a more enriching experience, greater flexibility and reliability.

With rising expectations from occupiers and their landlord clients, managing agents are feeling the pressure.

Bill Hughes, boss at Legal and General Investment Management recently turned up the heat. Writing in Property Week, Hughes said managing agents are being asked to provide services “they are not equipped to offer” as their role moves from rent-collection and basic maintenance to provider of “customer service, facilities maintenance and engineering, sustainability and CSR strategic thinking”.

In response, property managers MJ Mapp blamed property owners for instigating a tendering process which has outsourced management to the lowest bidder. They said owners should select managers who share their values and not take management in-house, risking losing focus on their core business.

Lovell and Morgan have sympathy with both perspectives, which points to a collective market failure rather than a single source of blame.

According to Morgan, salvation for the property industry’s operational intermediaries lies in persuading owners and investors to join them in forming strategic partnerships which harness the talent of the client, the managing agent and an increasingly disparate supply chain. This would require a fundamental change in thinking from the current “hands-off” outsourcing model.

Their Six-Point Survival Blueprint focuses on:

  1. Better business alignment and planning
  2. Clearer agreements and outcome-based performance contracts
  3. Stronger leadership from senior management
  4. More effective and consistent deployment of capability and technology
  5. Greater harmony of message & transparency to customers
  6. Closer alignment between performance and remuneration

Morgan’s blueprint inspiration came from a visit to John Lewis’s state-of-the-art warehouse complex in Milton Keynes. Here he saw collaboration in action, in the form of the company’s partnership with Knapp, an Austrian firm, which enables the retailer to deliver more than 220,000 different product lines to its stores and online customers.

He says: “John Lewis’s reputation is based around customer service and it is putting that reputation into the hands of a third party. It has been able to do this because of the relationship it has with Knapp; it is a strategic partnership.

“Property companies put their reputations in the hands of managing agents, but their relationship is nothing like the one between John Lewis and Knapp. Why would managing agents embrace risk or invest in technology when there is no long-term partnership?

“Our blueprint is about taking best practice from outside the industry and working with our clients to apply it to the world of property,” says Lovell.

To collaborate successfully, Lovell points out that owners and managing agents must work together on a business plan which identifies a mutual vision and documents key areas of responsibility, risk and reward. Having clear, outcome-based objectives across the spectrum of financial performance, customer experience, environmental responsibility and community impact means each partner knows exactly what they bring to the relationship and how they are accountable.

Being on the same page enables the creation of benchmarks or indicators to monitor progress, while recognising strengths and weaknesses allows each partner to utilise their particular expertise and concentrate on their core competencies.

Any arrangement must have the complete commitment of the senior executives of both parties and be promoted consistently to customers as a partnership of equals. Financial rewards should be based on key performance indicators and provide incentives while, in terms of governance, the arrangement should be reviewed regularly, in a spirit of collaboration and improvement rather than conflict and an ever-poised stick of retendering risk.

Bear in mind too, that partnerships can take time to flourish and need nurturing.

Morgan points out that research suggests it is cultural differences, rather than financial or corporate considerations, which cause partnerships to break down, hence his enthusiasm for putting the customer at the heart of every property company’s business strategy.

Lovell says: “Dissatisfaction of landlords with the service provided by managing agents is one of the key motivations for increasing the frequency of re-tendering. They see it as a way of incentivising performance but actually it’s part of a downward spiral; a race to the bottom which actually disincentivises investment in innovation and skills.

“We need to find an inclusive approach to performance management and remuneration to incentivise performance. Investor expectations are strengthening and likewise the demands of the occupier market.

“Strategic partnerships are being trialled but currently only really in the area of energy savings and, in many cases, with the managing agent having been circumvented by the client searching for a more reliable and responsive solution.

Morgan and Lovell do not underestimate the challenge to create an upward spiral of quality and reward.

“Unfortunately, clients have, over a sustained period, driven the agenda, which has been focused on realising more outcome for less money. Margins are very, very low as a result.”

Morgan is also frustrated that customer engagement is not factored into the performance of investment managers despite evidence proving that high customer satisfaction can improve the bottom line by almost two per cent.

“You can typically get information on energy, waste and water consumption but you can’t get information on occupier engagement,” he says.

Morgan and Lovell believe that occupiers will become increasingly vocal and willing to up sticks if they can’t get the solution and quality they want from their landlords, having seen new levels of aspirational workspace entering the market through disruptors such as WeWork.

As Morgan says: “Our approach is fundamentally about creating an alignment of interests between the owner, manager and occupier.” As the strategic partnership of John Lewis and Knapp shows, it’s ultimately the customer who benefits and there lies the key source of sustainable, competitive advantage in business.”

This article was authored jointly by Jon Lovell, Co-Founder & Director of Hillbreak, and Howard Morgan, Managing Director of RealService.

https://www.hillbreak.com/wp-content/uploads/2018/09/oslo-opera.jpeg 992 744 Timia Berthomé https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Timia Berthomé2018-11-02 00:01:112019-03-05 18:08:29Perfect Storm for Managing Agents
Real Estate Fundamentals

Real Estate Fundamentals for ESG Professionals – 2018 Course Dates

December 12, 2017/in News/by Jon Lovell

Two further “Real Estate Fundamentals” training dates for sustainability and responsible property investment professionals have been announced by Hillbreak.

The UK Green Building Council (UK-GBC) will host one session on 12 January and Tuffin Ferraby Taylor LLP (TFT) will host another on 27 February.

The course is designed to enhance the confidence and ability of delegates to engage with their colleagues and stakeholders in the furtherance of positive ESG outcomes, and to enhance their contribution to the strategic, operational and financial goals of their employer organisations and investor clients.

Topics covered include the current state of the UK property market and its challenges; the property investment and development process; and property value, valuations and appraisals, including the integration of sustainability factors.

The training, which has received excellent feedback from organisations including LandSec, Intu, The Crown Estate, Capital & Counties and Peel Land & Property, will be delivered by Hillbreak co-founders Miles Keeping MRICS and Jon Lovell.

The unique course, tailored specifically for real estate sustainability professionals, is run in a roundtable format with a combination of classroom-style teaching, Q&A, individual and group exercises and facilitated discussions. In this way, it is hoped that all participants will learn by having the opportunity to steer content whilst interacting with each other and the facilitators.

Places are limited to 12 delegates per session and are available on a first-come, first-served basis and a number of places have already been reserved. Registration and further details are available below:

12 January (@ UK-GBC)
27 February (@ TFT)
https://www.hillbreak.com/wp-content/uploads/2017/08/real-estate-fundamentals.jpg 682 955 Jon Lovell https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Jon Lovell2017-12-12 18:34:312019-08-07 08:58:30Real Estate Fundamentals for ESG Professionals – 2018 Course Dates
Risk & Value Management 2

Jon Lovell joins line-up for Property Investor Europe Summit 2017

November 10, 2017/in News/by Timia Berthomé

Hillbreak Director and co-founder, Jon Lovell, will be appearing as part of a discussion panel on sustainability at The Property Investor Europe Summit, to be held in London on the 14th of November. The panel, moderated by journalist Frances Robinson, will also feature Graham Baxter, Head of Sustainable Real Estate Investments, Standard Life Investments.

The panel will be focusing discussions on key market and investor engagement trends, the benefits of responsible property investment practices, how green real estate technology is evolving and the rise of well-being standards. Jon will be providing insights from the extensive, strategic advice provided by Hillbreak to international investment managers and real estate companies, as well as thoughts on the key opportunities and risks associated with the burgeoning ESG agenda.

Experts in the property investment industry from across Europe have been invited to attend the educational event to discuss topics including risk management, technology, capital flows, innovation, political risks, PRS and Europe’s core markets.

https://www.hillbreak.com/wp-content/uploads/2016/04/risk-value-management-2.jpg 685 960 Timia Berthomé https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Timia Berthomé2017-11-10 20:24:452019-07-26 11:48:08Jon Lovell joins line-up for Property Investor Europe Summit 2017
Real Estate Fundamentals

Real Estate Fundamentals for ESG Professionals – New Course Date Announced

September 29, 2017/in News/by Jon Lovell

Hillbreak is pleased to release a further date for its highly-regarded “Real Estate Fundamentals” training course for sustainability and responsible property investment professionals.

The intensive one-day course is open for registration now and is exclusively available for those with an Environmental, Social and Corporate Governance focus working within property companies and real estate investment management organisations. The course is designed to enhance the confidence and ability of delegates to engage with their colleagues and stakeholders in the furtherance of positive ESG outcomes, and to enhance their contribution to the strategic, operational and financial goals of their employer organisations and investor clients.

The training will be held in central London on 11 December 2017 and will include coverage of topics including: the current state of the UK property market and its challenges; the property investment process; property value, valuations and appraisals, including the integration of sustainability factors.

The training, which has received excellent feedback from organisations including LandSec, Intu, The Crown Estate, Capital & Counties and Peel Land & Property, will be delivered by Hillbreak co-founders Miles Keeping MRICS and Jon Lovell.

The unique course, tailored specifically for real estate sustainability professionals, will be run in a roundtable format with a combination of classroom-style teaching, Q&A, individual and group exercises and facilitated discussions. In this way, it is hoped that all participants will learn by having the opportunity to steer content whilst interacting with each other and the facilitators.

Places are limited to 12 delegates and are available on a first-come, first-served basis.

Download the prospectus and book you place here.

https://www.hillbreak.com/wp-content/uploads/2017/08/real-estate-fundamentals.jpg 682 955 Jon Lovell https://www.hillbreak.com/wp-content/uploads/2021/02/hillbreak-green.png Jon Lovell2017-09-29 12:43:252019-08-06 13:55:14Real Estate Fundamentals for ESG Professionals – New Course Date Announced
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